Support Specialist
Express Employment Professionals Express Employment Professionals Dothan, AL Dothan, AL Full-time Full-time Estimated $43.
1K - $54.
6K a year Estimated $43.
1K - $54.
6K a year 13 days ago 13 days ago 13 days ago Duties and
Responsibilities:
Attain deep knowledge in ERP modules, database structure and points of integration with other applications.
Work on ERP projects such as platform installations, upgrades and migrations, data extracts for financial or audit purposes, integration with mobile and cloud technologies, etc.
Ensure the integrity and security of information and access to support company reporting and internal control standards.
Provide ERP application support for all users across the firm.
Leverage change and release management process to ensure all platform updates and upgrades are thoroughly tested and signed-off prior to go-live.
Partner with vendor regarding product roadmap, enhancement suggestions and support cases.
Lead projects with operational leaders to drive ERP & process improvement.
Continually enhance the ERP user experience across the firm by using tools such as SharePoint, news feeds and hands-on training or knowledge sharing sessions.
Work at company sites across the US as required during times of key project delivery milestones.
May involve traveling up to 20% of the time.
Maintains confidentiality, protecting company, personal, and private information.
Responsive to employees and managers.
Possess a professional demeanor (appearance, attitude, and behavior).
Other duties as assigned and required to the meet emerging ERP needs of the business.
Required Skills &
Experience:
Bachelor's degree in information systems, business analytics, accounting, finance or business equivalent education and experience (see Qualifications below).
Proven project management experience leading technical projects end to end.
ERP support and implementation experience (construction/service industry platforms preferred).
Fundamental knowledge of accounting and internal controls (construction/service industry preferred).
Phenomenal problem-solving skills, drive to do things the right way and ability to prioritize/triage constantly evolving user needs.
Application testing, change and release management discipline.
Excellent communication skills with ability to present to users and management (including the ability to communicate technical information to non-technical users, teammates, and senior management).
Solid working knowledge of Microsoft Office suite of applications.
Able to work in a support team environment.
Preferred Technology Exposure:
NetSuite ERP, COINS OA/Ti/Character, Citrix XenApp, SharePoint, Windows, Microsoft Office365, Windows & Linux system administration, Crystal Reports.
To be successful in this position, the duties and responsibilities must be performed on-site, remote work is not available.
The above is intended to describe the general content of and requirements for the performance of the System and Process Support Specialist.
It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Frequently required to lift/push/carry less than 25 pounds.
Occasionally required to lift/push/carry items up to 50 pounds.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
Continually required to utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
Job Type:
Full-time Pay:
$56,000.
00 - $65,000.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Dothan, AL:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1K - $54.
6K a year Estimated $43.
1K - $54.
6K a year 13 days ago 13 days ago 13 days ago Duties and
Responsibilities:
Attain deep knowledge in ERP modules, database structure and points of integration with other applications.
Work on ERP projects such as platform installations, upgrades and migrations, data extracts for financial or audit purposes, integration with mobile and cloud technologies, etc.
Ensure the integrity and security of information and access to support company reporting and internal control standards.
Provide ERP application support for all users across the firm.
Leverage change and release management process to ensure all platform updates and upgrades are thoroughly tested and signed-off prior to go-live.
Partner with vendor regarding product roadmap, enhancement suggestions and support cases.
Lead projects with operational leaders to drive ERP & process improvement.
Continually enhance the ERP user experience across the firm by using tools such as SharePoint, news feeds and hands-on training or knowledge sharing sessions.
Work at company sites across the US as required during times of key project delivery milestones.
May involve traveling up to 20% of the time.
Maintains confidentiality, protecting company, personal, and private information.
Responsive to employees and managers.
Possess a professional demeanor (appearance, attitude, and behavior).
Other duties as assigned and required to the meet emerging ERP needs of the business.
Required Skills &
Experience:
Bachelor's degree in information systems, business analytics, accounting, finance or business equivalent education and experience (see Qualifications below).
Proven project management experience leading technical projects end to end.
ERP support and implementation experience (construction/service industry platforms preferred).
Fundamental knowledge of accounting and internal controls (construction/service industry preferred).
Phenomenal problem-solving skills, drive to do things the right way and ability to prioritize/triage constantly evolving user needs.
Application testing, change and release management discipline.
Excellent communication skills with ability to present to users and management (including the ability to communicate technical information to non-technical users, teammates, and senior management).
Solid working knowledge of Microsoft Office suite of applications.
Able to work in a support team environment.
Preferred Technology Exposure:
NetSuite ERP, COINS OA/Ti/Character, Citrix XenApp, SharePoint, Windows, Microsoft Office365, Windows & Linux system administration, Crystal Reports.
To be successful in this position, the duties and responsibilities must be performed on-site, remote work is not available.
The above is intended to describe the general content of and requirements for the performance of the System and Process Support Specialist.
It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Frequently required to lift/push/carry less than 25 pounds.
Occasionally required to lift/push/carry items up to 50 pounds.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
Continually required to utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
Job Type:
Full-time Pay:
$56,000.
00 - $65,000.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Dothan, AL:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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